When contacting Customer Support, please provide as much information as you can:

• Detailed description of the issue you are having.
   

• Type your TalkinIP Account Number or telephone number in the subject line of your email.
   

• If you experience issues placing or receiving calls, please specify the times and numbers of the attempted calls.
   

• Type of Internet connection (DSL/Cable/Dial up/Satellite) and name of your Internet Service Provider.
   

• Make and model of your router (if using one).
   

• Make and model of your telephone.
   

• IMPORTANT: Note the results of troubleshooting steps you have attempted.
   

• Call-back number and the best time to call you. We will do our best to accommodate you.