Q: What type of service does TalkinIP provide?

TalkinIP provides quality transit of SIP based phone calls to Tier-1 telecom carriers. There are no monthly rates and no contracts... we are a "Pay-As-You-Go" provider.

Q: Is your service an inbound service, outbound service or both?

TalkinIP offers speedy transit of your voice calls to regular destinations on the Publically Switched Telephone Network (PSTN). We provide inbound (local and toll free) services through our IPDID and IP800 products.

Q: Do you offer service to A-Z destinations?

We have the ability to deliver your call to virtually any location worldwide. For the security of our clients, we do restrict access to a handful of premium destinations including but not limited to satellite connections (INMARSAT) and pay-per-use entertainment services.

Q: What equipment do I need to use with TalkinIP?

Clients requiring the most flexibility may use any SIP enabled device they choose.  We also support opensource based IP PBXs such as Asterisk, TrixBox or FreeSwitch. For those clients who require less frequent use of our service they may opt for a SIP ATA adaptor, which connects their regular telephone to our service.

Q: What if I don't have Asterisk or SIP hardware, can I use a software phone on my PC?

Yes. Our service allows the use of a PC "softphone". There are several softphones available on the market.  We recommend both X-Lite  and Zoiper for their simplicity of use.  Instructions for downloading and installing these and other SIP devices can be found here. You will require a headset or microphone to use softphones.

Q: What protocols does your service use?

TalkinIP primarily uses SIP.  Clients using SIP hardware or telephones, Asterisk or related software may utilize either SIP.  Other protocols may be supported depending on the requirements.  Contact an IP Communications customer support representative for further information.
 

Q: What audio codecs do you support?

TalkinIP supports the use of G.711 and G.729 codecs.  Other codecs may be supported depending on the requirements.  Contact an IP Communications customer support representative for further information.
 

Q: Is there a limit to the number of simultaneous calls I can place?

No. The amount of simultaneous calls that can be made is dependent on the balance in your account. At the beginning of each call, up to two-hours of credit at that calling rate is held in-escrow by our system. A second and simultaneous call will attempt to hold another two-hours of credit in-escrow and so forth. At the conclusion of each call, any remaining credit is released back to your account for use.

Q: I'm only a small business/home user, can I still use your service?

We realize that the small-to-medium business market and hobby users are important clients and we treat them all the same. Our systems have been designed for both large and hobby users alike.

Q: How do I start using your service?

Getting started is easy. Simply register, place funds in your account, configure your equipment and start sending calls. You can start with as little as $15.00 USD to try our services.

Q: How do I fund my account?
 

Online: Log In to your account online and recharge using a credit card or major debit card.

By phone: Add funds with credit card, PayPal, or check by calling  1-800-678-1475 or contact a customer service representative.   For those clients with larger-volume voice transit needs, you may also fund your account via bank wire-transfer. 

Q: I have a question that is not covered by this FAQ.

If you have any other question, comment or concern about our service feel free to contact us.